Privacy policy

Loopi Innovación Digital SL (“Loopi”, “we”, “us”) runs the Loopi app, the Loopi business dashboard and this website. We decide how the personal information described here is used, which makes us responsible for it under the GDPR.

Questions are welcome. Send them through our contact page and a real person will answer.

We collect only what we need to run Loopi:

• What you type into our forms: your name, email, phone or WhatsApp number, business name, type of business, city, the plan you are interested in and your message.
• For business accounts: your account details, your business profile on the map and the information needed to bill your plan.
• For app users: your account details, the stamps and rewards you collect at each business and when, and any reviews you post. If you allow location access, we use it to show businesses near you on the map.
• Anonymous counts of how people use this website, such as which pages are visited. They use no cookies and cannot be traced back to you.

We use your information to answer your messages, set up and run your Loopi account, keep stamp cards and rewards working, show businesses on the map, send the campaigns businesses create for their customers and improve the service.

Our legal reasons are: carrying out our contract with you, taking steps at your request before a contract, your consent where we ask for it (such as location or marketing), and our legitimate interest in running and improving Loopi.

When you send a form on this website, a copy is emailed to our team so we can answer you. Some emails we send include open and click tracking, which tells us roughly whether a message was opened and which links were clicked. We use this only to understand whether our emails are useful.

Marketing emails and push messages always include a way to stop them.

We never sell your information. We share it only where needed to run Loopi:

• The businesses where you collect stamps see the visits, stamps and rewards on their own card, and the reviews you leave for them.
• Our hosting, database and file storage providers, which keep the service running.
• Our email and messaging providers, which deliver messages.
• Our payment provider, which handles business subscriptions.

If the law requires us to share information with an authority, we do so only to the extent required.

Form messages that do not turn into an account are deleted after 18 months. Account information is kept while your account is open. Billing records are kept for as long as Spanish tax law requires.

You can ask us to show you what we hold about you, correct it, delete it, limit how we use it or send you a copy in a portable format. You can withdraw any consent at any time.

To use these rights, send us a request through the contact page or follow the steps on our data deletion page. If you are unhappy with our answer, you can complain to the Agencia Española de Protección de Datos at aepd.es.

Information is stored with reputable providers, sent over encrypted connections and only reachable by the people on our team who need it.

When we update this page, the date at the top changes. If a change is significant, we tell account holders before it applies.